Copyright & IP Complaints Policy
版权与知识产权投诉政策

You may use this process to report content available through the Services that you in good faith believe infringes:

• your copyright in a literary, artistic, photographic, cinematographic, musical, audiovisual, or software work;
• your registered or unregistered trademark, service mark, or trade dress;
• your right of publicity, image right, name right, or other personality right (including unauthorized use of your name, likeness, or voice);
• your right against the unauthorized public disclosure of intimate imagery; or
• any other intellectual or personality right recognized under applicable law.

For complaints about other categories of prohibited content (e.g., CSAM, harassment, fraud, non-consensual intimate imagery), please email [email protected] with the subject line "Trust & Safety Report" and we will route the report to the appropriate team.

Send an email to [email protected] with the subject line "Copyright Notice — [Your Name / Company]". To be actionable, your notice must include all of the following:

1. Identification of the work or right claimed to be infringed — for copyrighted works, describe the work and, where available, provide a registration number, public URL, or representative sample; for trademarks, provide the mark and, where applicable, the registration number and jurisdiction; for publicity-right or image-right claims, identify the person whose rights are asserted and your relationship to that person;
2. Identification and location of the allegedly infringing material on the Services — provide the full URL(s), the user account or handle, the asset ID (where visible), and any other information reasonably sufficient for us to locate the material;
3. Your contact information — full legal name, postal address, telephone number, and email address; if you are acting on behalf of a rights holder, also provide the name of the rights holder and your role / authorization;
4. A good-faith statement in substantially the following form: "I have a good-faith belief that the use of the material described above in the manner complained of is not authorized by the copyright/trademark/right holder, its agent, or the law.";
5. A statement of accuracy under penalty of perjury in substantially the following form: "I swear, under penalty of perjury (or an equivalent declaration of truthfulness under applicable law), that the information in this notice is accurate and that I am the rights holder or am authorized to act on behalf of the rights holder."; and
6. Your physical or electronic signature.

Where a notice is materially incomplete, we may ask you for additional information before we are able to act on it. Notices submitted via channels other than the designated email address may experience delays.

We aim to acknowledge properly submitted notices within five (5) business days of receipt and to complete our initial review within fourteen (14) business days. Where the notice is clearly meritorious — for example, exact reproduction of a registered copyrighted work — we will typically act sooner.

If we determine, in our reasonable judgment, that the reported content likely infringes the rights asserted, we may take one or more of the following actions:

• remove or disable access to the reported content;
• notify the user who uploaded or generated the content;
• retain a log of the removal and the underlying notice;
• where applicable, restrict the user's ability to re-upload or re-generate the same or substantially similar material; and
• in cases of repeated or egregious infringement, suspend or terminate the user's account under Section 6 below.

If we determine that the notice is insufficient, mistaken, or directed at content covered by fair use / fair dealing or other lawful basis, we may decline to act and will notify you of the basis for our decision where reasonably practicable.

If your content has been removed or disabled in response to a notice and you believe the removal was the result of a mistake or misidentification — for example, you hold a license, the use is fair use / fair dealing, or the work is in the public domain — you may submit a counter-notice to [email protected] with the subject line "Counter-Notice — [Account / Asset ID]" and the following information:

1. identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled;
2. your full legal name, postal address, telephone number, and email address;
3. a statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification;
4. a statement consenting to the jurisdiction of the courts of Hong Kong (or, where required by applicable law, the courts of the federal district in which you reside or, if you reside outside the United States, the courts of any judicial district in which Flux Art may be found), and that you will accept service of process from the person who provided the original notice or that person's agent; and
5. your physical or electronic signature.

Upon receipt of a valid counter-notice, we will forward it to the original notifier. Unless we receive notice within ten (10) business days that the notifier has filed an action seeking a court order against the user, we may, in our discretion, restore the removed material. Restoration is not guaranteed and may be withheld where the content otherwise violates these Terms or applicable law.

Under 17 U.S.C. § 512(f) and the equivalent provisions of other applicable laws, any person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer, the copyright owner, the copyright owner's authorized licensee, or Flux Art.

We reserve the right to reject, deprioritize, or refuse to process notices and counter-notices that we reasonably believe are being submitted in bad faith or as part of a pattern of abuse, and to share evidence of such abuse with affected parties and competent authorities.

It is our policy to terminate, in appropriate circumstances, the accounts of users who are determined to be repeat infringers. A user will generally be considered a repeat infringer if they have received two (2) or more valid takedown notices that have not been successfully counter-noticed within any 12-month period, or if a single course of infringing conduct is sufficiently egregious that immediate termination is warranted.

Where an account is terminated under this Policy, we may:

• forfeit any unused credits, entitlements, or unredeemed promotional benefits without refund;
• retain logs, generated outputs, and account records as evidence;
• block re-registration under the same or related identifiers; and
• cooperate with rights holders and authorities investigating the matter.

Flux Art is an AI platform that generates images and videos in response to user prompts and reference materials. Where a user's prompts, reference uploads, or instructions cause the Services to produce output that infringes a third party's rights, primary responsibility rests with the user who directed the generation. Notwithstanding that, we will act on properly submitted notices regarding specific outputs hosted on or distributed through our Services in accordance with this Policy.

If you believe that an entire prompt category, model, or feature on the Services is being used systematically to infringe your rights (for example, a model fine-tuned to reproduce a specific copyrighted franchise), please describe the pattern in your notice. We will evaluate whether prompt-level, model-level, or feature-level mitigations are appropriate in addition to per-asset takedown.

We may update this Policy from time to time to reflect changes in the Services or in applicable law. Material changes will be communicated through the Services or by email. The date of the latest revision is indicated at the top of this page.

All notices, counter-notices, and questions regarding intellectual-property matters should be addressed to:

Flux Art — Legal & Trust Team
MORNING STAR INDUSTRY LIMITED
Legal Email: [email protected]
Support Email: [email protected]
Website: https://flux-art.ai
Registered Office: RM 19, UNIT C1, 6/F, KAISER ESTATE PHASE 1, 41 MAN YUE STREET, HUNG HOM HK