Refund Policy
退款政策

This Policy applies to all paid transactions on the Services, including but not limited to:

• monthly and annual subscription plans (Pro, Max, Ultra, or other tiers we may offer);
• one-time credit packs and top-up purchases;
• add-on entitlements, model access, and premium features; and
• any other paid services or digital content delivered through the platform.

This Policy does not apply to free trials, promotional credits, redeem-code grants, complimentary benefits, or any benefit obtained without monetary payment, all of which are non-refundable and non-transferable.

Before completing any purchase, the price, billing model, billing cycle, included credits, and the scope of membership entitlements are clearly displayed on our pricing page (https://flux-art.ai/pricing) and on the secure checkout page provided by our authorized payment processor. The currency, total amount charged, renewal frequency, and applicable taxes are presented to you for review prior to confirmation.

By clicking the payment confirmation button, you acknowledge that:

• you have carefully reviewed the price, billing model, billing cycle, and entitlements;
• you have read and accepted the Terms of Use, this Refund Policy, and the Privacy Policy;
• you understand that digital content and AI services begin to be performed immediately upon purchase; and
• you are authorized to use the payment method submitted.

"User-Initiated Refunds" means refund requests submitted by you for reasons attributable to your own decision or circumstances, including but not limited to: change of mind, accidental purchase, mistaken plan selection, duplicate purchase that you nevertheless authorized, no longer needing the service, dissatisfaction without a service defect on our side, or any other personal reason.

We accept User-Initiated Refund requests subject to all of the following conditions being satisfied:

• the request is submitted within fourteen (14) days of the original purchase (or such longer period as required by mandatory consumer-protection law applicable to you);
• no credits granted by the order in question have been consumed, and no premium entitlement granted by the order has been exercised in a non-trivial manner;
• the order is not part of a campaign, promotion, or bundle that is expressly marked as non-refundable; and
• the account is in good standing and has not previously abused refund processes.

Where the request is accepted, we will refund the full order amount to the original payment method. Where the payment was made in a currency different from your card's billing currency, the converted amount you receive may differ from the amount you originally paid due to exchange-rate movement between the two transactions; this difference is determined by your card issuer or payment network and is not retained by us.

Where applicable law permits, irrecoverable third-party transaction fees (such as non-refundable payment-processing fees) may be deducted from the refunded amount; in such cases, the deduction will be itemized and communicated to you before processing.

We reserve the right to decline a request where the conditions above are not satisfied or where the request appears abusive (for example, repeated buy-then-refund patterns, evidence of credit consumption immediately before the refund request, or evidence of attempted resale of generated content).

We understand that subscriptions can sometimes auto-renew before you remember to cancel. If your subscription auto-renewed and you have not consumed any credits granted by the renewed cycle, you may request a refund of that renewal charge by contacting [email protected] within seven (7) days of the renewal date.

Approved refunds in this category will be issued in full to the original payment method. Once any credits from the renewed cycle have been consumed, or seven (7) days have elapsed since the renewal date, the renewal charge becomes subject to the standard non-refundability rules in Section 5.

This accommodation reflects our commitment to fair subscription practices, including the standards expected under the U.S. Federal Trade Commission's "Click-to-Cancel" framework, California's Automatic Renewal Law (ARL), the EU Unfair Commercial Practices Directive, and the U.K. Digital Markets, Competition and Consumers Act 2024.

Except where required by mandatory consumer-protection law, the following are not eligible for refund:

• orders for which any credits have been consumed, in whole or in part;
• orders for which any premium entitlement has been exercised (e.g., 4K generation, watermark-free output, premium model invocation);
• subscription periods that have elapsed in whole or in part (no prorated refunds for partially used cycles);
• amounts already deducted by upstream payment processors and not recoverable to us;
• renewal charges in respect of which any credits granted by the renewed cycle have been consumed, or in respect of which more than seven (7) days have elapsed since the renewal date without a refund request being submitted under Section 4;
• promotional credits, redeem-code grants, gifts, signup bonuses, and any benefit not paid for in money;
• orders flagged as fraudulent, abusive, or violating Section 7 (Acceptable Use) of the Terms of Use;
• orders where the Service has been used, attempted to be used, or instructed to be used to generate, request, transmit, or distribute any content that is illegal, infringing, harmful, or otherwise prohibited — including without limitation: (i) child sexual abuse material (CSAM), sexualization of minors, or any sexual content depicting persons under 18; (ii) adult, pornographic, sexually explicit, sexually suggestive, or otherwise NSFW content of any kind, regardless of consent or local legality; (iii) non-consensual intimate imagery, "nudify" content, or sexually explicit deepfakes of any identifiable person; (iv) content that infringes third-party intellectual property, trademark, publicity, or personality rights — including unauthorized reproductions of copyrighted works, recognizable copyrighted characters, brand logos used deceptively, or recognizable likenesses of real persons without verifiable consent; (v) misleading content involving politicians, government officials, candidates, elections, ballots, or voting infrastructure, including AI-generated audio/image/video falsely attributed to a real public figure, fabricated quotes presented as authentic, deceptive election advertising, and voter-suppression material; (vi) terrorist or violent-extremist content, content depicting or facilitating violence against persons, or hate speech; (vii) fraudulent or deceptive content, malware or phishing payloads, content designed to harass or defame; or (viii) any other content that violates our Acceptable Use rules or applicable platform-content laws (for example, the EU Digital Services Act, the U.S. Take It Down Act, the U.K. Online Safety Act, or equivalent regulations);
• orders where your use of the Service violates the laws or regulations applicable to you, including without limitation the laws of the jurisdiction in which you reside, in which you access the Service, in which the generated content is uploaded, distributed, or made available, or any export-control, sanctions, content-classification, data-protection, anti-fraud, or tax law applicable to your activity. You are solely responsible for ensuring that your use of the Service is lawful in every applicable jurisdiction; and
• requests submitted beyond the time window stated in Section 4.

For the avoidance of doubt: any order in which the Service was used to generate violating content, or in which your activity contravenes the law of any applicable jurisdiction, is final, non-refundable, and not subject to prorated credit, regardless of whether the violation was identified before, during, or after content generation. We further reserve the right to suspend or terminate the offending account, retain unused credits, preserve relevant records, and cooperate with law-enforcement and regulatory authorities.

Forfeiture as Liquidated Damages. Where an account is terminated, or unused credits or subscription periods are withheld, on the basis of violating or unlawful use as described above, such forfeiture is agreed by the parties to constitute liquidated damages reflecting our investigation, enforcement, content-takedown, regulatory-reporting, and reputational costs, the precise quantum of which would be impractical to calculate at the time of contracting. The parties further agree that the forfeited amount represents a genuine pre-estimate of such losses. Forfeiture under this paragraph is a contractual remedy and not a refund matter; chargebacks initiated by you in respect of forfeitures imposed under this paragraph will be defended as friendly fraud in accordance with Section 8.

Where the law of your jurisdiction provides a non-waivable statutory right (for example, an EU/UK 14-day cooling-off right for distance contracts), that right is preserved. Note, however, that (i) statutory withdrawal rights do not extend to orders associated with unlawful use, and (ii) under Article 16(m) of EU Directive 2011/83/EU (and the equivalent provision under Regulation 37(1)(a) of the U.K. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), the right of withdrawal for digital content does not apply once performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal. By initiating a generation, redeeming credits, or otherwise actively using the Service after purchase, you provide such consent.

Where a refund is necessitated by a verified service-side cause directly attributable to us — for example, prolonged unavailability of paid features lasting more than twenty-four (24) consecutive hours and not reasonably remedied, recurring unavailability of paid features accumulating to more than forty-eight (48) hours within a single billing cycle, duplicate charges caused by our billing system, or charges made without your authorization following our verification — we will refund the corresponding amount on a pro-rata or full basis (as appropriate) and, where commercially reasonable, absorb the related third-party transaction fees ourselves.

Routine maintenance windows, third-party model outages, regional regulatory restrictions, force majeure events, and content moderation refusals consistent with Section 7 (Acceptable Use) of the Terms of Use do not constitute service-side causes for the purposes of this Section.

To submit a refund request, please email [email protected] from the email address registered with your Flux Art account, including:

• your account email and user ID;
• the order ID, payment date, and amount;
• the payment method used (e.g., credit card, regional payment app); and
• a clear reason for the request.

We will review and respond within seven (7) business days of receipt. Approved refunds will be issued to the original payment method only. The processing time required by your card issuer or payment provider (typically five to ten business days, sometimes longer for cross-border transactions) is outside our control.

We encourage you to contact us first before initiating a chargeback or dispute with your bank or card issuer; most issues can be resolved more quickly through our support channel. Initiating a chargeback for a charge that you in fact authorized and benefited from may constitute "friendly fraud" and may result in:

• immediate suspension or termination of your account;
• reversal of any output, credits, or content associated with the disputed order;
• recovery of the disputed amount together with any chargeback or dispute fees levied by our payment processor or the card network; and
• referral to collections or to the appropriate authorities where warranted.

We retain the right to dispute illegitimate chargebacks with the relevant payment processor and to submit evidence of authorization, delivery, and consumption.

We may update this Policy from time to time to reflect changes in the Services, in our payment partnerships, or in applicable law. Material changes will be communicated through the Services or by email. The date of the latest revision is indicated at the top of this page. Orders placed before a revision are governed by the version of this Policy in effect at the time of the order.

For any questions about this Refund Policy or to submit a refund request, please contact us at:

Flux Art
MORNING STAR INDUSTRY LIMITED
Website: https://flux-art.ai
Support Email: [email protected]
Legal Email: [email protected]
Registered Office: RM 19, UNIT C1, 6/F, KAISER ESTATE PHASE 1, 41 MAN YUE STREET, HUNG HOM HK